Q&A: Understanding Social Commerce
By g_press + October 29th, 2009
Q: Why do people like to follow a brand on its Facebook fan page?
A: That answer depends on the retailer you’re talking about and how they use the platform. This is an interesting challenge for retailers, too. Because of the kind of communications and messaging you’re talking about, social media demands a very intense, thoughtful plan and approach in terms of what we call brand.
And not all of them have been good at this. A company like Best Buy kind of breaks the mold. Zappos certainly does. Target does. Some of … Continue Reading