How well do you know your customers?
By steveo + March 29th, 2010True story….
Was working at agency and had a meeting with a potential new client. His business was cle
aning — carpets, upholstery, etc. We held a meeting in which he explained how he wanted to get more customers (big shock); “get more of the same folks I currently have” is how he worded it if memory serves me.
Ok, I’m processing this in my head… ‘he wants more customers like the ones he currently has… fine.’
So armed with this fact I posed what I considered to be the most obvious question to ask…
‘What does … Continue Reading
